Technical Support

A District Site Manager may request technical support for: planning the move of a videoconference room; consulting on buying new equipment; scheduing regular maintainance; or repairing a technical issue.

Contacts

Help Desk - 972 348-1670

Videoconference Network Manager - 972 348-1610 or cellphone 214 729-2399

Bob Barnes, bob.barnes@region10.org

Network Guidelines and Considerations

This document provides information to help understand the technical issues related to videoconferencing and how to correct them. For further information contact Bob Barnes.

Manuals

Trouble Resolution Procedure

Site Manager determines what the problem may be and correct it if is a simple issue described during technical training

If the problem is not corrected then contact the Help Desk - 972 348-1670

Please describe the problem in detail based on initial troubleshooting

The Help Desk technician can use your assistance to immediately correct the problem

If a problem cannot be resolved, then inform the participants of their options, which may be moving to a nearby site or attending the next event when it is offered again

The Help Desk technician will open a Repair Ticket for a technical issue that is not immediately resolved and a technician will be dispatched to correct the problem as soon as possible