Region 10 Videoconference Network (R10VN)
Technical Support
A District Site Manager may request technical support for:
- planning the move of a videoconference room
- consulting on buying new equipment
- scheduing regular maintainance
- repairing a technical issue
Contacts
Help Desk - 972 348-1234
Bob Barnes
Videoconference Network Manager
972 348-1610
cellphone 214 729-2399
Network Guidelines and Considerations
This document provides information to help understand the technical issues related to videoconferencing and how to correct them. For further information contact Bob Barnes.
Manuals
Trouble Resolution Procedure
- Site Manager determines what the problem may be and corrects it if is a simple issue described during technical training
- If the problem is not corrected then contact the Help Desk - 972 348-1234
- Please describe the problem in detail based on initial troubleshooting
- The Help Desk technician can use your assistance to immediately correct the problem
- If a problem cannot be resolved, then inform the participants of their options, which may be moving to a nearby site or attending the next event when it is offered again
- The Help Desk technician will open a Repair Ticket for a technical issue that is not immediately resolved and a technician will be dispatched to correct the problem as soon as possible