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Region 10 Help Desk

The Help Desk provides assistance with Region 10 Web-based Programs and Technology Applications.

The Help Desk can only research course history from the past 5 years. Please do not request course certificates older than 5 years.

Create a Help Request Ticket

Region 10 Receptionists

Spring Valley Building

400 E. Spring Valley
Richardson, TX 75081-5101


Abrams Building

904 Abrams Rd.
Richardson, TX 75081


Main Help Number*  972-348-1234

Option 1: Videoconferencing
Option 2: Website Applications
Option 3: Teacher Job Network
Option 4: TEKS Resource System, Eduphoria, TEKSBank
Option 5: Greenlight Locker

R10 Help Desk Hours

Monday - Thursday 7:30 am - 4:00 pm
Friday 7:30 am - 2:30 pm

R10 Help Desk Summer Hours

Monday - Thursday 7:30 am - 4:30 pm
Friday 7:30 am - 11:30 am

How to Clear a Browser's Cache

  • Try holding down the Shift key while pressing the browser's Refresh button with your mouse cursor.

  • Close your browser and re-open it (make sure you are NOT on the cached page) and delete your temporary Internet files (clear your cache). For instructions on clearing your cache in different browsers, see the section below:

  • Restart your computer.

  • Use a different browser (if you use IE, try Firefox, and vice versa).


Add / Edit School Information

  • For R10 Account creation/edit process AND 'School Profiles'

Our district/campus 'School Profiles' system automatically updates database information from the TEA's AskTED website nightly. If you notice incorrect data on AskTED, please contact your appropriate school personnel so they can update the AskTED information.

Calendar of Events

  • Registration for Classes, Class Content Questions, Cancel a Registration
  • Click link below and follow instructions.
  1. Go to Calendar of Events
  2. Search for the class
  3. Scroll down and call the Contact Person listed for the event

My Professional Learning

Create a Help Request Ticket

R10 Certification Programs

  • Certification, Payments, Teacher Certification Online Classes, TExES Study Sessions and Practice Testing, Insite Interview, Passcodes, Study Sessions, and Mentoring.

R10 Certification Programs
Phone:  972-348-1492

TEKSBank Support
Phone:  972.348.1774

TJN -- Teacher Job Network

TJN Homepage
Phone:  972-348-1086


972-348-1234 opt 1


  • PC/Desktop and Email Issues for non-Region 10 Employees
    Contact your District Technical Coordinator or Technology Assistant at your School

Please Note:  You are about to view a page that is provided for your convenience and
is not under the jurisdiction of Region 10 ESC; we are not responsible for its content.

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