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Tools for Talking When Stakes are High

Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.

What is Crucial Conversations Training?

It's a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.


Crucial Conversations Teaches How To:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

Transcript Available

Benefits of Crucial Conversations

  • Productivity & Quality
  • Teamwork
  • Relationships
  • Performance
  • Efficiency


Case Studies


Upcoming Training Dates & Registration 

April 26 & 27, 2023


Training Dates & Registration (Region 10 Employees Only)

April 11, 2023


There is a registration fee for Crucial Conversations for members and non-members.
For fee information (cost of participant materials), contact Teresa Reyes.